Acceptable use
A few practical guidelines help keep the storefront and order process safe and reliable.
Last updated November 2026
Do
Use accurate information, protect your account credentials, and contact support if you notice a security or order issue.
Do not
We may investigate suspected misuse and take proportionate action, including limiting access where necessary.
- Attempt to access another customer’s account or personal information.
- Interfere with site availability, security controls or payment flows.
- Submit unlawful, misleading or fraudulent orders or content.
- Use automated requests in a way that harms the service or other users.
Reporting a concern
Use the Help & support page to report suspected misuse or a security issue. Do not include passwords or payment credentials in a support request.