Returns & refunds
If something is not right with an order, contact support promptly so the details can be reviewed.
Last updated November 2026
Requesting help
Contact support with your order reference, a description of the issue and clear photos where relevant. Please keep the product and its original packaging while the issue is reviewed.
Review and resolution
Each request is assessed against the order details, product condition and any applicable consumer protections. Where a refund is approved, the refund is returned through the payment method or process used for the original order, subject to the payment provider’s processing times.
Damaged, missing or incorrect items
Please report an item that arrives damaged, is missing, or differs materially from your order as soon as reasonably possible. Include your order reference and supporting photographs.
Cancellations
Orders may enter fulfillment soon after payment. Contact support quickly if you need to request a cancellation. A request cannot be guaranteed after fulfillment has begun.
Customs charges
Customs duties or charges collected by authorities or delivery partners are separate from the checkout total and are not collected by Deeline at checkout.